Shipping policy
1. Shipping Within India
- Orders are processed and dispatched within 24–48 hours after order confirmation.
- Once dispatched, orders are generally delivered within 4–7 working days, depending on the delivery location and pin code.
- Delivery timelines may vary during holidays, sale periods, or unforeseen circumstances.
2. Shipping Charges (India)
- Shipping charges will be calculated and displayed at checkout.
- Shipping charges will apply based on the order value and delivery location.
- If a prepaid order is lost during transit, Riwaaz will investigate the issue and provide an appropriate resolution.
3. International Shipping
- Riwaaz offers worldwide shipping through trusted logistics partners to provide safe and reliable international delivery.
- International shipping charges will be calculated and displayed at checkout.
- Delivery timelines vary depending on the destination country and customs procedures.
- International orders are accepted through the available online payment methods.
4. International Duties & Taxes
Orders shipped outside India may be subject to:
- Import duties
- Customs charges
- Local taxes
- Other destination-specific fees
These charges are determined by the destination country's customs authority and must be paid by the customer.
Riwaaz is not responsible for delays caused by customs clearance or government regulations.
5. Delivery Delays
While we always aim to deliver orders within the estimated timeline, delays may occur due to:
- Courier issues
- Weather conditions
- Public holidays
- Customs clearance
- Unforeseen circumstances
We appreciate your patience and support during such situations.
6. Customer Support
For shipping-related queries, please contact Riwaaz Customer Care:
Email: [Add Email]
Phone/WhatsApp: [Add Contact Number]
We are always happy to assist you.